We’ll see.
On Wednesday I saw that they had charged me for another month, even though I had cancelled my account last month. I sent them a note via their ‘contact us’ link on their site through the phone app.
A while later there was a canned reply in my email explaining how to cancel my account. Arrgh.
Today I saw that they had charged me a SECOND time, so I left another note via their chat option on their app.
I also checked their Facebook account, and found a not-toll free number for their customer service line.
I called, and immediately I was speaking to a real live person. I explained that I had been charged twice and had cancelled my account in March.
After about 18 minutes of being on hold, and without and hold music, the person came back on the line three times, twice to say that they were working on my refund, and a final time to tell me that the refund had been processed, and that my account had been cancelled.
I guess we’ll find out how true that is next month.
I have nothing against MoviePass, I just find that I get more out of Cinemark’s Movie Club. I can’t see a movie every day, but 20% off concessions is a good perk.
